Frequently Asked Questions
Everything you need to know about your Dermave skincare journey.
Are Dermave products suitable for sensitive skin?
Yes, our formulations are dermatologist-tested and specifically designed to be gentle yet effective for all skin types, including sensitive skin.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product within 30 days for a full refund, minus shipping costs.
Are your products cruelty-free and vegan?
Absolutely. Dermave is committed to ethical beauty; we never test on animals and our entire product line is 100% vegan.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.