Returns & Exchanges
At Dermave, we want you to be completely satisfied with your skincare journey. If a product isn't right for your skin, we offer a 30-day return window for items in their original condition.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the products in their original packaging, ensuring all safety seals are intact to qualify for a full refund.
Ship It Back
Download and print your prepaid shipping label from our portal and drop the package off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing